How often your sales update
A daily update at a time you choose, a refresh whenever you open Sales, the sync button, and live card sales today.
Also known as: refresh sales · sync schedule · out of date · stale numbers · not updating · real time · latest sales · pull sales · update now · behind
Maitaki brings in your sales from your POS or card terminal on its own. There are four ways new sales arrive, and you can see when each source last updated.
The four ways sales come in
| When | What happens |
|---|---|
| Every day | Each sales account updates at the time next to Daily on its account card. |
| When you open Sales | If a source hasn’t updated in more than 15 minutes, Maitaki fetches the latest in the background. The Dashboard’s Sales card does the same. |
| When you ask | A Manager can tap the sync button next to any source to update it straight away. |
| Live, for Valor terminals | A Valor terminal with a key adds today’s open batch to Today so far as it happens. |
On the Report tab, picking Today from the date range also fetches the latest from every source.
See when it last updated
- On the Sales tab, the Today so far card says updated and how long ago.
- In Settings, tap your location, then Sales. Each source says synced and how long ago, with its last couple of updates listed underneath.
Change the daily time
- Open the account menu (your location and avatar, top right on a phone; bottom left on a computer) and tap Settings.
- Tap your location, then Sales.
- On the account card, tap the time next to Daily and pick a new one.
The time is in your location’s timezone. A time after you close, once the day’s sales are final, works well.
Update a source now
- Go to Settings, tap your location, then Sales.
- Tap the sync button (the circling arrows) next to the source.
The arrows spin while it starts. New sales show on Sales once the update finishes.
A source shows a red dot? It couldn’t update. Maitaki tries again on its own, and Sales shows a not syncing banner until it works. See Fix a sales source that isn’t syncing.
Common questions
Why doesn't my Toast or Clover number move during service?
Toast, Clover and Loyverse update when you open Sales (if it’s been 15 minutes), at the daily time, and when you tap sync. Only a Valor terminal adds sales live. Open Sales again, or tap sync, to see the latest.
A paused source isn't updating.
That’s what pausing does. In Settings › your location › Sales, tap Resume next to it.