Contact support

Email us at support@maitaki.ai. Here's what to include so we can sort it out without going back and forth.

Checked against the app November 6, 2026

Email us at support@maitaki.ai. The more we can see, the quicker we can help. A good message tells us where, when and what.

What to include

Send	Why
Your name and your restaurant’s name, and the email you sign in with	So we find your account.
The location	Each location has its own data and settings.
The date, and the time if it matters	So we look at the right day, sale or invoice.
What you did, and what happened	For example “I tapped Mark verified and nothing happened.”
A screenshot	It shows us the screen, the numbers and any message exactly.
The invoice photo or PDF, if it’s about an invoice	So we can compare it with what Maitaki read.
Your app version	At the bottom of the account menu, next to Maitaki v.

If you saw an error message, copy its words exactly, or include it in the screenshot.

iPhone: press the side button and volume up together.
Android: press the power button and volume down together.
Computer: on a Mac, press Shift-Command-4 and drag over the area. On Windows, press Windows-Shift-S.

These articles answer the most common questions:

Can someone else on my team email support for me?

Yes. Ask them to include your restaurant’s name and the location.

Should I send my password?

No. We never need your password, so don’t include it in an email or a screenshot.