Join your team on Maitaki

When someone at your restaurant invites you, you get access to their Maitaki with the role and locations they picked for you. You don’t set anything up yourself.

Open your invite link

1. Open the invite link you were sent.
2. Check the card that says You’re invited to join. It shows the restaurant’s name, your role, and either all locations or the locations you’ll have.
3. Pick how to continue:
   • New to Maitaki? Tap Create account to join, then follow the steps below.
   • Already have an account? Tap I already have an account and sign in. Open the invite link again if you need to, and tap Accept & join.
   • Already signed in? Tap Accept & join.

Create your account from the invite

1. Tap Next through the welcome screens, or Skip.
2. Enter your First name, Email and a password of at least 6 characters, then tap Continue. Or tap Continue with Google.
3. You’ll see We found your invite. Tap Join followed by the restaurant’s name.

Use the same email address the invite was sent to. An invite with an email on it only works for that address.

No link? Find your invite

If your manager invited your email address, you can find the invite without a link.

1. Create your account as above, from the Maitaki welcome screen.
2. On How are you using Maitaki?, tap I’m joining a team.
3. If an invite is waiting for your email, you’ll see We found your invite. Tap Join followed by the restaurant’s name.

If you see Waiting for your invite instead, nobody has invited that email yet. Ask whoever runs your Maitaki to invite the address shown on screen, then tap Check for invites.

Got a code instead of a link? On Waiting for your invite, paste it into Invite code and tap Go. The code is the last part of the invite link.

After you join

You may see You’re in! with an option to link your Telegram. It’s optional: tap Skip for now if you’d rather do it later from your profile. See Link your Telegram.

Then you land on the Dashboard. Not sure what your role lets you do? See Roles: who can do what.

If the invite doesn’t work

You’ll see	What it means
This invite link has expired. Ask for a fresh one.	Invites last 7 days. Ask for a new one.
This invite was revoked.	The person who sent it cancelled it. Ask them for a new one.
This invite was already used.	Someone has accepted it. If that was you, sign in.
This invite link doesn’t exist.	The link was cut off or mistyped. Copy the whole link again.
This invite is for an email address	You’re signed in with a different email. Sign in with the address the invite was sent to.
That code isn’t valid or has expired.	Check you pasted the whole code, or ask for a new invite.

Common questions

I didn't get an invite email, or the link in it doesn't work.

Support content coming soon. Email support@maitaki.ai and we’ll walk you through it.

I forgot my password.

Support content coming soon. Email support@maitaki.ai and we’ll walk you through it.

See also I can’t sign in.

I can't see a location I should have.

Your access is set by whoever invited you. Ask an Owner or Admin to add it. See Change someone’s role or locations.