My digest was late or says Incomplete Sync
Digests wait for your sales and timesheets to come in before they send. Here's why one was late, and what Incomplete Sync means.
Also known as: late report · missing recap · digest not sent · delayed · nightly recap late · morning outlook missing · no digest · telegram report · summary late · sync incomplete
A digest reports on your day, so Maitaki makes sure the day’s numbers are in before sending it. Usually that happens right on time. When your POS or timesheets are slow, the digest waits for them, and that’s why it can arrive late.
Why a digest waits
Just before a digest is due, Maitaki brings in the latest sales and labor. If something still isn’t in at the digest’s time, Maitaki holds it and keeps checking. It waits for:
- your sales to finish syncing,
- your timesheet or labor to come in,
- invoices that are still being read.
Logged cash is never waited for.
When it says Incomplete Sync
If the data still isn’t in 45 minutes after the digest’s time, Maitaki sends it anyway, so you’re not left with nothing. It’s marked Incomplete Sync, followed by what was missing, for example:
| You’ll see | What it means |
|---|---|
| Sales haven’t synced yet | No sales came in from your POS for the day. |
| Sales as of a time, then sync didn’t finish | Sales stop at that time. Later sales aren’t in this digest. |
| Labor hasn’t synced yet | No labor came in for the day. |
| Labor as of a day, then timesheet | The latest timesheet is from an earlier day. |
| A number, then invoices still processing | Some invoices were still being read. |
The numbers in that digest are only as complete as the note says.
The follow-up
In a group that’s allowed to see financials, Maitaki posts a short follow-up once the missing sales or timesheet arrive. It’s headed Sales finished syncing, Timesheet is in, or Sales and timesheet are in, with the day’s net sales, labor and labor %.
Stop it happening again
- Check your sales source. In Settings, tap your location. If Sales says paused or has a red dot, it isn’t updating. See Fix a sales source that isn’t syncing.
- Send it a little later. If your POS takes a while to close out the day, move the digest’s time later. In Settings, tap your location, then Digests, and tap Edit on the digest.
Common questions
My digest didn't arrive at all.
In Settings → your location → Digests, check the digest:
- Status is On. New digests start Off.
- Its row says Telegram, not no receiver. Without a receiver, it isn’t delivered.
- A Telegram group is linked under Telegram on the same page.
See Schedule a digest.
Does Send a test now wait too?
No. A test sends straight away with whatever data is in at that moment.
Who can change a digest?
Managers, Admins and the Owner.