Resend, copy or cancel an invite
Every invite that hasn't been accepted waits under Pending invites. Copy its link again, cancel it, or start a fresh one.
Also known as: resend invite · invite link expired · revoke · didn't get email · cancel invitation · invite not received · lost link · new invite link · outstanding invites · never arrived
An invite stays under Pending invites until the person accepts it, you cancel it, or it runs out after 7 days. From there you can copy the link again or cancel it.
Find your pending invites
Where you look depends on your role:
| You are | Where to look |
|---|---|
| Owner or Admin | Settings → Members, under Pending invites |
| Manager | Settings → your location → Team at this location, under Pending invites |
- Open the account menu (your location and avatar, top right on a phone; bottom left on a computer) and tap Settings.
- Tap Members, or tap your location and then Team at this location.
- Look under Pending invites. If nobody is waiting, the heading doesn’t show.
Each invite shows the email it was made for (or Anyone with the link if you left the email empty), the role, and either emailed with a date or not emailed yet.
Copy the link again
- Next to the invite, tap the copy button (Copy invite link). You’ll see Link copied.
- Paste the link into a text, email or chat to the person.
The link doesn’t change, so a link you copied earlier still works while the invite is pending.
Send the invite email again
Sending the invite email from Maitaki: support content coming soon. Copying the link works today. Email support@maitaki.ai if you need a hand.
Cancel an invite
- Next to the invite, tap ✕ (Revoke invite).
- You’ll see Invite revoked. The invite leaves the list.
Anyone who opens the link afterwards sees This invite was revoked.
When an invite runs out
Invites expire 7 days after they’re made. An expired invite drops off Pending invites on its own, and the link says This invite link has expired. Ask for a fresh one.
Make a new invite the same way you made the first. See Invite someone to your team.
What the person sees when the link doesn’t work
| They see | What to do |
|---|---|
| This invite link has expired. Ask for a fresh one. | Make a new invite. |
| This invite was revoked. | Someone cancelled it. Make a new one if they should still join. |
| This invite was already used. | They’ve already joined. |
| This invite is for an email, then You’re signed in with a different address | They need to sign in with the email the invite was made for, or you make a new invite for the address they use. |
Common questions
They say the link didn't arrive.
Tap Copy invite link and send it to them yourself, by text or chat. That’s the quickest way.
Can I change the role on a pending invite?
No. Revoke it and make a new one with the right role. Or let them join, then change their role. See Change someone’s role or locations.
Why can't I see an invite another manager sent?
On Team at this location you only see invites for that one location. Invites to several locations, or to every location, are under Settings → Members, which only Admins and the Owner can open.