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Help Inbox & sorting

What each Inbox status means

Every pill in the Inbox, and what to do about it.

Checked against the app November 6, 2026

Every card in the Inbox has a status on its right-hand side. It tells you, in a word or two, what happened to the document and whether anything is left for you to do.

Inbox cards marked Skipped, Ready to verify, Statement, 1 price to check and Auto-verified

Still in progress

You’ll seeWhat it meansWhat to do
Uploading… or Waiting…Your phone is still sending the file.Keep the app open until it’s gone.
A red card, like Upload failedThe file didn’t reach Maitaki.Tap Retry, or ✕ to drop it.
Reading…Maitaki is reading it.Nothing. You can leave the screen.
StuckNo progress for 3 minutes.Open it and tap Try again. See Fix an upload that failed or got stuck.

Needs you

You’ll seeWhat it meansWhat to do
Ready to verifyEvery check on the invoice passed.Open it and tap ✓ Mark verified.
1 price to check, Total doesn’t match and similarThe first thing on the invoice that needs a look.Open it and fix it. See What “Needs review” means.
3 new itemsEvery check passed, and some lines will become new ingredients when you verify.Open it and verify.
To reviewAn invoice waiting for a person.Open it.
What is it?Maitaki wasn’t sure what kind of document this is.Choose. See Tell Maitaki what a document is.
Check this (red)Maitaki flagged it for a closer look, for example a skip rule caught something that reads like an invoice. The reason shows under the title.Open it and choose what it is.
Might be a copyIt looks like an invoice you already have. It doesn’t count until you decide.Choose Same invoice or Different bill. See Duplicate invoices.
Couldn’t readReading failed.Open it and choose Try reading it again or Not a document.

Done

You’ll seeWhat it means
VerifiedSomeone verified the invoice.
Auto-verifiedMaitaki verified it on its own. See Let Maitaki verify invoices for you.
Already on file or Already have itA copy of an invoice you already have, set aside so it isn’t counted twice.
StatementA statement or reminder. Kept, never counted. See Statements and past-due reminders.
Skipped · orderAn order confirmation. Kept to spot a missing invoice, never counted. See Why order confirmations don’t count.
FiledAn order guide, menu, recipe or permit, saved where it belongs.
Skipped or DismissedSet aside as not needed. See Restore something you skipped.

A file holding many invoices

A PDF with many invoices in it shows as one card, named with the file and how many invoices it held, like October.pdf · 12 invoices. A colored bar shows how they’re split between done, to review, copies and unread. Its status is one of:

You’ll seeWhat it means
Reading…Still working through the file. You’ll see Scanning pages or Reading invoices and a count.
StuckIt stopped partway. Open it and tap Resume reading this file.
Couldn’t splitIt couldn’t be split into invoices. Open it and tap Resume reading this file.
5 to reviewInvoices from the file waiting for you.
2 might be copiesPossible copies to decide on.
1 couldn’t readPages that weren’t read.
All sortedNothing left to do.

See Work through a file of many invoices.

The chip under each card

The chip under the title says what the document was sorted as, and its look says who decided:

LookMeans
SparkleSorted by Maitaki, and nobody has checked it yet
TickConfirmed by a person, or verified by hand
List iconSorted by Your rule
Question mark, like Invoice?Maitaki isn’t sure, and it’s waiting for you
Person iconChanged by you

Common questions

Why does the badge on the tray icon say 4 when I only see 3 invoices?

The badge counts everything that needs you, not only invoices. A document waiting at What is it? or a Might be a copy counts too. The summary card says + 1 other item when that’s the case.

Does an invoice count in my spend before it's verified?

Yes. It counts in your Purchases total from the moment it’s read. Copies held as Might be a copy, order confirmations and statements never count.