Help centre
How can we help?
Step-by-step guides for every part of Maitaki, on your phone and on the web.
Most asked
- Photograph a delivery invoice Snap the invoice when the delivery comes in. Maitaki reads every line, prices your ingredients and tells you if anything needs a look.
- What "Needs review" means Every invoice is checked to make sure it was read correctly. Here's each check in plain words, and how to clear it.
- Connect your Clover POS Link Clover so every order and payment flows into Maitaki, with your full history filled in from the start.
- Cost a recipe Build a recipe from the ingredients you buy and see what the whole batch and each portion cost, at today's prices.
- Set or change someone's pay Give someone a raise, a salary or a different rate per role, and see exactly how it changes your labor cost before you save.
- Invite someone to your team Send a link that gives a manager, cook or bookkeeper exactly the access they need, at every location or just one.
Browse by topic
Getting started
Your account, your team's roles, and finding your way around.
4 more in Getting started →Getting invoices in
Photograph, upload or email invoices, and what happens next.
- Photograph a delivery invoice
- Upload PDF invoices, even big batches
- Get an email address for invoices
- Send a document through Chat
Inbox & sorting
Everything you send lands here first. What each status means.
- Find your way around the Inbox
- What each Inbox status means
- Tell Maitaki what a document is
- Work through a file of many invoices
Reviewing invoices
Check what was read, fix a line, and verify.
- Review and verify an invoice
- What "Needs review" means
- Verify many invoices at once
- Let Maitaki verify invoices for you
Vendors & spend
Spend reports, price comparisons, order guides and savings.
- Read your Purchases report
- Your vendor page
- Spot invoices you haven't received
- Upload a vendor's order guide
Ingredients & prices
The things you buy, their pack sizes and price history.
- Invoice lines, products and ingredients
- Add an ingredient
- Choose an ingredient's pricing unit
- Current price and price history
Recipes
Build recipes and see what each portion costs.
5 more in Recipes →Sales & POS
Connect your POS and read your sales, day by day.
14 more in Sales & POS →Deposits & cash
When card money lands, logging cash, and deposit slips.
- Track card deposits
- When will my card money arrive?
- Why a deposit is less than your sales
- Log cash sales
Labor & pay
Timesheets, pay rates and labor as a share of sales.
- Open the Labor screens
- Read the Labor report
- Track your labor % over time
- Compare lunch and dinner labor
Ask Maitaki & Telegram
Chat, the Telegram bot and the digests that come to you.
- Ask Maitaki a question
- Manage your chats
- Approve or discard what Chat suggests
- Check if payroll is ready
Team & settings
People, locations, and everything else you can change.
- Invite someone to your team
- Resend, copy or cancel an invite
- Change someone's role or locations
- Remove someone
Troubleshooting
When something doesn't look right, start here.
- I can't sign in
- Labor says "Connect a labor source"
- My sales don't match my POS
- Chat stopped or shows an error